Empowering Smart Government Applications with Business Display Self Service Query Machines

In the past, applicants who came to the government center to apply for the establishment of a new enterprise needed 5 days to obtain a business license.

And now, for those who are also applying to establish a new enterprise, with the help of the touch query machine in the hall, they can obtain their business license in just one day.

Now the government service center has introduced touch self-service query machines, which are connected to dozens of information windows such as civil affairs and family planning, labor and social security, construction and land use, and convenient services.

The public can access notification notices, service guides, organizational structures, and other content through touch screens, helping applicants obtain convenient government services with a maximum of one visit.

I wanted to apply for an online taxi vehicle reservation permit. I thought it would be very complicated, but I didn't know it would be easy to understand just by checking, "said Mr. Wang, a resident." Just a few clicks on the machine, and I immediately saw the application conditions, application materials, processing procedures, etc. It was clear which ones needed to be copied and which ones needed to be original

According to statistics, the municipal government service center received over 260000 cases in the first half of the year, of which 251200 were completed through self-service inquiry machines, with a completion rate of 98.49%.

When I arrived in the morning, I didn't pay attention to these query machines. I went straight to the window and queued for more than an hour, but I was told that the materials were incomplete and I didn't fully understand what other materials were needed. Later, when I couldn't prepare to go back first, I went to the query machine and clicked on them. The required materials and procedures were clear at once, "said Mr. He, a citizen.

After the introduction of touch based self-service query machines, it has become rare to encounter situations where "you can't figure it out even after asking for half a day" or "you can't figure it out even after explaining for half a day" in the past

Self service query machines were introduced to the municipal government service center at the beginning of this year. Due to the large amount of data and functions they carry, the system requirements for the equipment are also relatively high.

The Windows/Android dual system of the touch self protective query machine, with 8GB of RAM, 256GB of solid-state drive, and 8GB of RAM, ensures that citizens can smoothly use the query machine when opening multiple web pages, without any adverse experiences such as lag or delay. 256G ensures slow speed caused by incomplete cleaning of residual files.

We need to help the masses more quickly and efficiently, promote the integrated development of government work, and our touch self-service query machine has played a very important role in this process, "said Director Xu of the center.

A customized query system that not only meets the needs of citizens, but also aggregates statistical data. Through big data analysis of business volume, demand types, satisfaction, etc., it provides effective data references for "smart government".

The smart government work enabled by the touch self-help inquiry machine will continue to promote the reform of "deregulation service" and "Internet plus+government service", form a better government service and convenience system, and enhance the sense of gain of more people.